📦 Why Indo4ward Can’t Ship to P.O. Boxes
Choosing the right address matters—especially when you’re buying from overseas. Here’s why Indo4ward can’t ship to P.O. boxes, and why we always ask for a physical delivery address.
🏣 Private Couriers Don’t Deliver to P.O. Boxes
We rely on international carriers like DHL, FedEx, and UPS to deliver your orders — and all of them have one important rule:
They won’t ship to P.O. boxes. Private courier services require a physical, signable address and do not deliver to P.O. boxes operated by postal authorities.
✍️ Signature May be Required
International courier companies usually require a signature at the point of delivery. P.O. boxes, however, are locked and unattended. Postal workers cannot sign on behalf of recipients — doing so would pose legal and liability issues.
🚫 P.O. Boxes Lack Courier Access
Most P.O. box facilities are operated by national postal services (like USPS in the US) and are off-limits to private couriers. As a result, carriers like DHL express cannot enter these locations to make the delivery.
⚠️ Package Rejection & Delivery Delays
Providing a P.O. box address during checkout can lead to:
- Delayed shipments, while we clarify your address
- Rejected packages returned to sender
- Extra coordination needed to switch to a valid physical address
To avoid these issues, please enter a complete street address where someone can receive and sign for the parcel.
✅ What Address Should You Provide?
Here’s what we recommend:
- A residential or business street address
- Include apartment/unit/suite numbers
- Ensure someone is available to receive and sign during normal delivery hours
If you’re unsure whether your address will work, just contact us — we’re happy to verify.
🔍 Example: Why Delivery to P.O. Boxes Fails
- FedEx standard and ground deliveries do not support P.O. boxes, and won’t even give you the option in their system.1
- DHL Express clearly states that P.O. boxes cannot be used — shipments must go to a street address with a recipient name.2
- Private carrier restrictions are widely recognized — most shipping rules specify that P.O. boxes are out of scope .
🤝 Indo4ward’s Delivery Assurance
We choose reliable carriers like DHL, FedEx, and UPS to ensure your shipment is:
- Fully trackable
- Signed for upon delivery
- Protected from loss or damage
Allowing shipments to P.O. boxes would compromise this process — that’s why we strictly enforce physical address delivery.
✅ Key Takeaway
No P.O. boxes — please use a valid physical address.
If you’re unsure or need help, our customer service team is ready to assist. We’re committed to delivering your parcels safely, reliably, and on time — no surprises or delays.
